Remote Technical Support Specialist

Teleperformance USA; Eden Prairie (MN); Remote; USD 42,000 - 56,000; Full time

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to act as the primary contact for clients, handling inbound and outbound communications with professional excellence. You will resolve inquiries using web-based tools to ensure a seamless customer experience.

This role suits individuals passionate about service delivery in a high-velocity environment. Responsibilities include frontline technical assistance and resolving issues in a fast-paced setting, with a focus on

Qualifications

• Over 18 years of age.
• HS Diploma or equivalent.
• Comfort with desktop computer system.
• Proven oral and written communication skills.
• Familiarity with personal computers, operating systems, software and terminology.
• Demonstrated problem solving skills.
• Ability to work independently and multi-task.

Responsibilities

• Provide front line, first level technical assistance for consumers.
• Support client-specific high-speed internet services delivering an exceptional customer experience.
• Resolve technical problems in a fast-paced, customer-facing environment.

Skills

Oral & written communication

Problem solving

Independent work

Multi-tasking

PC familiarity

Desktop computer proficiency

Education

HS Diploma or equivalent

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to act as the primary contact for clients, handling inbound and outbound communications with professional excellence. You will resolve inquiries using web-based tools to ensure a seamless customer experience.

This role suits individuals passionate about service delivery in a high-velocity environment. Responsibilities include frontline technical assistance and resolving issues in a fast-paced setting, with a focus on