Remote Tech Support Specialist

Teleperformance USA; Terre Haute (IN); Remote; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Mental health resources

401(k) plans and life insurance

Employee discounts

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as a primary contact for clients, handling inbound and outbound communications with professional excellence. The role uses web-based tools to resolve inquiries and ensure a seamless customer experience in a high-velocity environment.

Responsibilities include providing frontline technical assistance, supporting internet services, troubleshooting, and managing trouble tickets while maintaining a courteous, patient

Qualifications

• Over 18 years of age.
• HS Diploma or equivalent.
• Comfort with desktop computer systems.
• Proven oral and written communication skills.
• Familiarity with personal computers, operating systems, software and terminology.
• Demonstrated problem solving skills and the ability to work independently and multi-task.

Responsibilities

• Provide front line, first level technical assistance for consumers.
• Support client high speed internet services delivering an exceptional customer experience.
• Resolve technical problems in a fast paced, customer facing environment.
• Troubleshoot and resolve client service and device issues including internet connectivity and performance.
• Open and manage trouble ticket system for user issues, Data Network, OS issues.
• Maintain patient, courteous, and professional customer interactions at all times.

Skills

Communication skills

Problem solving

Multi-tasking

Independence

PC/OS familiarity

Education

HS Diploma or equivalent

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as a primary contact for clients, handling inbound and outbound communications with professional excellence. The role uses web-based tools to resolve inquiries and ensure a seamless customer experience in a high-velocity environment.

Responsibilities include providing frontline technical assistance, supporting internet services, troubleshooting, and managing trouble tickets while maintaining a courteous, patient