Remote Technical Support Specialist

Teleperformance USA; Marietta (GA); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401(k) plans

Employee assistance programs

Job summary

Teleperformance USA in the United States is seeking a Technology Technical Support Specialist to serve as a primary contact for clients, managing inbound and outbound communications and resolving inquiries with professional excellence in a fast-paced environment. This role is ideal for individuals passionate about service delivery in a high-velocity environment.

Responsibilities include providing frontline technical assistance for consumers, troubleshooting internet service issues, and resolving

Qualifications

• HS Diploma or equivalent
• Comfort with desktop computer system
• Proven oral & written communication skills
• Familiarity with personal computers, operating systems, software, and computer terminology
• Ability to work independently and multi-task

Responsibilities

• Provide front line, first level, technical assistance for consumers
• Supporting Client specific high speed internet services delivering an exceptional customer experience
• Resolve technical problems, within a fast paced, customer facing environment
• Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting
• Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques
• Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration
• Demonstrate advanced product knowledge and he ability to solve customer issues
• Resolve customer issues on the first call as frequently as possible
• Open and manage trouble ticket system for user issues, Data Network, OS issues
• Be patient, courteous and friendly with customers at all times
• Demonstrate a positive attitude
• Address and solve technical problems in a timely manner and complete all work assignments within expected time frames
• Adhere to all work schedule assignments
• Abide by and support management directives and adhere to all TP policies

Skills

Customer service

Communication skills

Problem solving

Independent work

Multi-tasking

Education

HS Diploma or equivalent

Job description

Teleperformance USA in the United States is seeking a Technology Technical Support Specialist to serve as a primary contact for clients, managing inbound and outbound communications and resolving inquiries with professional excellence in a fast-paced environment. This role is ideal for individuals passionate about service delivery in a high-velocity environment.

Responsibilities include providing frontline technical assistance for consumers, troubleshooting internet service issues, and resolving