Remote Technical Support Specialist

Teleperformance USA; Easton (Northampton County); À distance; USD 42 000 - 60 000; Plein temps

Résumé du poste

Teleperformance USA is seeking a Technology Technical Support Specialist to be the primary contact for clients, handling inbound and outbound communications with professional excellence. You will use web-based tools to resolve inquiries and ensure a seamless customer experience while thriving in a fast-paced environment from a home-based setup.

The role emphasizes strong communication, problem solving, and a proactive approach to resolving technical issues on internet services, devices, and OS

Qualifications

• Must be 18+ years old.
• Familiarity with personal computers, operating systems, software, and computer terminology.
• Demonstrated problem solving skills; ability to work independently and multitask.

Responsabilités

• Provide front line, first level, technical assistance for consumers.
• Support client-specific high-speed internet services and deliver an exceptional customer experience.
• Resolve technical problems in a fast-paced, customer-facing environment.
• Troubleshooting and issue resolution assistance for client service and device-related issues including connectivity.

Connaissances

Oral & written communication

Problem solving

Multi-tasking

Independent work

Formation

HS Diploma or equivalent

Description du poste

Teleperformance USA is seeking a Technology Technical Support Specialist to be the primary contact for clients, handling inbound and outbound communications with professional excellence. You will use web-based tools to resolve inquiries and ensure a seamless customer experience while thriving in a fast-paced environment from a home-based setup.

The role emphasizes strong communication, problem solving, and a proactive approach to resolving technical issues on internet services, devices, and OS