Remote Technical Support Specialist

Teleperformance USA; Reading (Berks County); Remote; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Employee assistance programs

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications and resolving inquiries with a focus on delivering a seamless customer experience.

The role supports high-velocity service delivery in a work-from-home setup within the United States, requiring solid technical acumen, excellent communication skills, and the ability to troubleshoot across OS, browser, and device configurations.

Qualifications

• Over 18 years of age.
• HS Diploma or equivalent.
• Comfort with desktop computer system.
• Proven oral & written communication skills.
• Familiarity with personal computers, operating systems, software, and computer terminology.
• Demonstrated problem solving skills; ability to work independently and multitask.

Responsibilities

• Provide frontline, first level, technical assistance for consumers (customers).
• Resolving technical problems in a fast-paced, customer-facing environment.
• Troubleshooting and issue resolution for client service and device-specific issues including internet connectivity and performance troubleshooting.
• Open and manage trouble tickets for user issues, Data Network, OS issues.
• Be patient, courteous and friendly with customers at all times.
• Adhere to work schedule assignments and TP policies.

Skills

Technical Support

Customer Service

Communication Skills

Problem Solving

Independent Work

Multitasking

PC Literacy

Education

HS Diploma or equivalent

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications and resolving inquiries with a focus on delivering a seamless customer experience.

The role supports high-velocity service delivery in a work-from-home setup within the United States, requiring solid technical acumen, excellent communication skills, and the ability to troubleshoot across OS, browser, and device configurations.