Remote Technical Support Specialist

Teleperformance USA

Corpus Christi (TX)

Remote

USD 42,000 - 54,000

Full time

4 days ago

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Benefits offered by this job

Comprehensive health benefits

401(k) retirement plan

Employee assistance programs

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as the primary contact for clients, resolving inquiries with professional excellence. You will manage inbound/outbound communications and troubleshoot client issues related to high-speed internet services in a remote work setting.

This role emphasizes quick resolution, strong communication, and a customer-focused mindset in a high-velocity environment with flexible scheduling.

Qualifications

Must be 18 years of age or older.
High school diploma or equivalent is required.
Excellent spoken and written communication skills.
Comfort with desktop computers, operating systems, software, and computer terminology.
Strong problem solving abilities and independent, multitasking work style.

Responsibilities

Provide first-line technical support for consumers via phone and channels.
Troubleshoot internet services, devices, and client-specific issues.
Resolve problems in a fast-paced, customer-facing environment on first contact when possible.
Open and manage trouble tickets and coordinate with internal teams.
Maintain professionalism, courtesy, and a positive attitude with customers.
Adhere to schedules and TP policies while following escalation guidelines.
Demonstrate product knowledge and continuous learning in a dynamic setting.
Support high-speed internet services and related connectivity issues.