Remote Technical Support Technician: Windows/Linux

Motorola Solutions; Wisconsin; Remote; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

10 paid holidays

Employee Stock Purchase Plan

Job summary

Motorola Solutions is seeking a Technical Flex Support Specialist to provide post-sales customer support for the Flex Computer Aided Dispatch solution in Windows and Linux environments. You will resolve technical issues across hardware, software, network, and OS layers, and support various devices and applications.

You will work with ITIL-aligned processes, handle on-call rotations, and collaborate with cross-functional teams to ensure high user satisfaction.

Qualifications

• Proven hands-on experience in a dedicated technical support role.
• Strong knowledge of Windows and/or Linux operating systems.
• Experience with troubleshooting both hardware and software.
• Familiarity with networking concepts and protocols.
• Experience supporting mobile devices (iOS, Android).
• Experience with help desk ticketing systems (Zendesk, ServiceNow, Jira).
• Experience with scripting languages (PowerShell, Python).
• Experience with major cloud platforms (AWS, Azure, Google Cloud).
• Familiarity with AI-enhanced productivity tools.

Responsibilities

• Deliver first- and second-level technical support to end-users via phone, email, chat, and in-person channels.
• Troubleshoot and resolve technical issues for the Flex CAD solution spanning hardware, software, OS, network, and applications.
• Configure, deploy, and maintain end-user devices including desktops, laptops, and mobile devices.
• Install, configure, and provide ongoing support for software applications.
• Assist with network diagnostics, resolving basic network issues and connectivity problems.
• Escalate complex issues to higher-level support teams as needed.
• Adhere to ITIL or other IT service management best practices.
• Maintain flexibility for shift work and on-call rotations.

Skills

Windows

Linux

Hardware troubleshooting

Software troubleshooting

Networking concepts

iOS

Android

Zendesk

ServiceNow

Jira

PowerShell

Python

AWS

Azure

Google Cloud

AI productivity tools

Education

High School Diploma

Tools

Remote support tools

Job description

Motorola Solutions is seeking a Technical Flex Support Specialist to provide post-sales customer support for the Flex Computer Aided Dispatch solution in Windows and Linux environments. You will resolve technical issues across hardware, software, network, and OS layers, and support various devices and applications.

You will work with ITIL-aligned processes, handle on-call rotations, and collaborate with cross-functional teams to ensure high user satisfaction.