Remote Technical Support Specialist – Windows & Linux

Motorola Solutions; Butlerville (IN); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

Paid Holidays

Generous Paid Time Off

Job summary

Motorola Solutions seeks a Technical Flex Support Specialist to provide post-sales support for the Flex CAD solution on Windows and Linux. You will troubleshoot hardware, software, OS, and network issues, configure devices, and assist with deployments to ensure high user satisfaction.

The role requires ITIL awareness, strong communication, and the ability to work independently or within a team. CJIS background checks may apply for government customers, with a base salary range of $55,000–$60,000

Qualifications

• Proven hands-on experience in a dedicated technical support role.
• Strong knowledge of Windows and/or Linux operating systems.
• Experience with troubleshooting both hardware and software.
• Familiarity with networking concepts and protocols (e.g., TCP/IP, DNS, DHCP).
• Experience supporting mobile devices (iOS, Android).
• Excellent problem-solving and troubleshooting capabilities.
• Strong verbal and written communication and interpersonal skills.
• Ability to work effectively both independently and within a team environment.
• Ability to manage and prioritize multiple tasks simultaneously.
• Demonstrated commitment to customer service excellence.

Responsibilities

• Deliver first- and second-level technical support to end-users via phone, email, chat, and in-person channels.
• Troubleshoot and resolve technical issues for the Flex Computer Aided Dispatch solution spanning hardware, software, operating systems, network connectivity, and applications.
• Configure, deploy, and maintain end-user devices, including desktop computers, laptops, mobile devices, and peripherals.
• Install, configure, and provide ongoing support for various software applications.
• Assist with network diagnostics, resolving basic network issues and connectivity problems.
• Create and maintain knowledge base documentation for common issues, troubleshooting processes, and resolutions.
• Escalate complex technical issues to higher-level support teams or subject matter experts as necessary.
• Ensure issues are fully resolved by following up with end-users.
• Adhere to ITIL or other relevant IT service management best practices.
• Maintain flexibility for shift work and on-call rotations.

Skills

Windows / Linux

Troubleshooting

Networking concepts

Mobile devices (iOS/Android)

Problem-solving

Communication

Teamwork

Multitasking

Customer service

Education

High School Diploma

Tools

Zendesk

ServiceNow

Jira

Remote support tools

ITIL framework

PowerShell

Python

AWS / Azure / GCP

Job description

Motorola Solutions seeks a Technical Flex Support Specialist to provide post-sales support for the Flex CAD solution on Windows and Linux. You will troubleshoot hardware, software, OS, and network issues, configure devices, and assist with deployments to ensure high user satisfaction.

The role requires ITIL awareness, strong communication, and the ability to work independently or within a team. CJIS background checks may apply for government customers, with a base salary range of $55,000–$60,000