Remote Technical Support Engineer – AI-Driven Solver

CrowdStrike Inc.; Lansing (MI); Remote; USD 70,000 - 115,000; Full time

Benefits offered by this job

Equity awards

Wellness programs

Vacation & holidays

Parental leaves

Professional development

Employee networks

Office amenities

Great Place to Work

Job summary

CrowdStrike is seeking a Technical Support Engineer in the United States (remote) to help customers deploy, configure, and operate CrowdStrike services. You will own complex tickets, troubleshoot Windows environments, and collaborate with engineering to resolve root causes.

Applicants should have 3+ years in customer-facing roles, strong communication, and the ability to learn new technologies quickly. Some experience with AI to optimize workflows is a plus.

Qualifications

• 3+ years in customer or technical support
• Windows environment knowledge, including services and network issues
• Ability to learn new technologies quickly
• Excellent relationship management and communication
• Ability to work independently or in a team
• Strong analytical and organizational abilities
• Calm and articulate with difficult customers
• Experience using AI to improve processes

Responsibilities

• Take ownership of customer issues from initial troubleshooting to resolution
• Meet or exceed response quality and timeliness
• Serve as point of contact on escalations
• Collect information and document bugs with Sr. TSE or Engineering
• Create troubleshooting documentation for knowledge base
• Help push process improvements and delight customers

Skills

Customer support

Windows troubleshooting

Problem solving

Learning new tech

Communication skills

Independent worker

Team player

Analytical skills

AI technologies

Tools

Splunk

Kernel-level security

Linux troubleshooting

Mac troubleshooting

Job description

CrowdStrike is seeking a Technical Support Engineer in the United States (remote) to help customers deploy, configure, and operate CrowdStrike services. You will own complex tickets, troubleshoot Windows environments, and collaborate with engineering to resolve root causes.

Applicants should have 3+ years in customer-facing roles, strong communication, and the ability to learn new technologies quickly. Some experience with AI to optimize workflows is a plus.