Remote Technical Support Engineer – Cybersecurity

CrowdStrike Inc.; Jackson (MS); Remote; USD 70,000 - 115,000; Full time

Benefits offered by this job

Market-leading compensation

Wellness programs

Generous vacation and holidays

Parental leave

Professional development

Employee networks

Office culture

Great Place to Work

Job summary

CrowdStrike Inc. is seeking a Technical Support Engineer for a remote US-based role. You will own customer issues, perform initial troubleshooting, and coordinate with Sr.

TSE/Engineering to resolve or escalate problems while contributing to knowledge base content. The position requires 3+ years in customer or technical support, strong Windows troubleshooting, and excellent communication. Experience with AI-enabled workflows and Splunk is a bonus; remote work flexibility and a comprehensive

Qualifications

• 3+ years in customer or technical support or related role.
• Proficient in Windows environments, services, and workstation troubleshooting.
• Passion for solving customer issues and advocating for their success.
• Ability to learn new technologies quickly.
• Excellent relationship, customer service, and communication skills.
• Ability to work independently or in a team.
• Strong analytical and organizational abilities.
• Calm, articulate under tough customer situations.
• Experience using AI to enhance decision-making and workflows.

Responsibilities

• Own customer issues from triage to resolution or escalation.
• Meet or exceed customer expectations on response quality and timeliness.
• Be the point of contact on escalations and drive resolution expedience.
• Collect information and document bugs with Sr. TSE/Engineering.
• Create troubleshooting documentation to support the knowledge base.
• Push creative thinking to improve processes and delight customers.

Skills

Customer Support

Windows Troubleshooting

Problem Solving

Communication Skills

Independent Worker

AI in Workflows

Learning New Tech

Tools

Splunk

Job description

CrowdStrike Inc. is seeking a Technical Support Engineer for a remote US-based role. You will own customer issues, perform initial troubleshooting, and coordinate with Sr.

TSE/Engineering to resolve or escalate problems while contributing to knowledge base content. The position requires 3+ years in customer or technical support, strong Windows troubleshooting, and excellent communication. Experience with AI-enabled workflows and Splunk is a bonus; remote work flexibility and a comprehensive