Remote Technical Support Engineer: SQL & Networking

Relativity; Washington (District of Columbia); Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, repair, and debug complex software and networked systems for a mix of technical and non-technical customers. You will interact with customers by phone and email, building in‑depth technical product knowledge, including SQL, and ensuring exceptional service.

This role focuses on ticket creation, resolution, and accurate Salesforce record maintenance.

Qualifications

• Experience diagnosing and resolving customer incidents in a technical environment.
• Proficiency with SQL queries and SQL-based tools.
• Strong written and verbal communication to interact with customers.

Responsibilities

• Run basic SQL queries to assist customers.
• Respond to customer questions and work requests daily.
• Document and escalate tickets in Salesforce.
• Monitor and update open tickets to meet SLAs.
• Provide responsive support during scheduled shifts.

Skills

Customer support

SQL

Windows

Troubleshooting

Communication

Tools

Salesforce

Job description

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, repair, and debug complex software and networked systems for a mix of technical and non-technical customers. You will interact with customers by phone and email, building in‑depth technical product knowledge, including SQL, and ensuring exceptional service.

This role focuses on ticket creation, resolution, and accurate Salesforce record maintenance.