Remote Technical Support Engineer: Own the Issue, Grow

CrowdStrike Inc.; Augusta (ME); Remote; USD 70,000 - 115,000; Full time

Benefits offered by this job

Market compensation

Wellness programs

Paid time off

Parental leave

Professional development

Employee networks

Office culture

Job summary

CrowdStrike is seeking a Technical Support Engineer who is passionate about technology and helping customers. You will guide customers through integration, deployment, and ongoing maintenance of CrowdStrike services, owning issues from initial troubleshooting to resolution.

The role emphasizes strong communication, rapid learning, and collaboration with engineering to improve product support. This full-time remote U.S.

Qualifications

• 3+ years in customer/technical support or related role.
• Experience with Windows environment, Windows Service/Workstation, troubleshooting OS and network issues.
• Passion for solving customer issues in a fast-paced, highly technical environment.
• Ability to learn new technologies quickly.
• Excellent relationship management and communication skills (written, chat, calls, in-person).
• Ability to work independently and as part of a team.
• Strong analytical and organizational abilities.
• Calm and articulate with tough customer situations.
• Experience using AI to enhance decision-making, streamline workflows and drive outcomes.

Responsibilities

• Take ownership of customer issues: troubleshoot, identify root cause, resolve or escalate.
• Meet/exceed customer expectations on response quality and timeliness.
• Serve as contact on escalations to resolve issues expediently.
• Collect information and document bugs with Sr. TSE/Engineering.
• Create troubleshooting/docs for the knowledge base.
• Push creative thinking for process improvements to delight customers.

Skills

Customer support

Windows troubleshooting

Problem solving

Communication skills

Independent work

Analytical thinking

Learning quickly

AI technologies

Security experience

Linux basics

Tools

Splunk

Job description

CrowdStrike is seeking a Technical Support Engineer who is passionate about technology and helping customers. You will guide customers through integration, deployment, and ongoing maintenance of CrowdStrike services, owning issues from initial troubleshooting to resolution.

The role emphasizes strong communication, rapid learning, and collaboration with engineering to improve product support. This full-time remote U.S.