Remote Technical Support Engineer - Customer Success

CrowdStrike Inc.; Denver (CO); Remote; USD 70,000 - 115,000; Full time

Benefits offered by this job

Market-leading compensation

Comprehensive wellness programs

Generous vacation and holidays

Parental and adoption leave

Professional development opportunities

Employee networks and community

Job summary

CrowdStrike, Inc. is seeking a Technical Support Engineer to empower customers with reliable guidance as they deploy and maintain CrowdStrike services remotely across the US.

You will own issues from initial troubleshooting to resolution, coordinate with engineering on bugs, and contribute to knowledge-base content. Ideal candidates bring strong Windows troubleshooting experience, customer empathy, and the ability to learn fast in a fast-paced security tech environment.

Qualifications

• 3+ years in customer or technical support roles.
• Experience in Windows environment troubleshooting.
• Strong problem-solving and communication skills.
• Ability to learn new technologies quickly.
• Proven ability to work independently and in a team.
• Experience using AI technologies to improve processes.

Responsibilities

• Own customer issues from initial troubleshooting to resolution or escalation.
• Meet or exceed customer expectations on response quality and timeliness.
• Serve as point of contact on escalations and ensure timely resolution.
• Document bugs with engineering and collect information.
• Create troubleshooting documentation for the knowledge base.
• Contribute to process improvements and innovative workflows.

Skills

Customer support

Technical support

Windows troubleshooting

Communication skills

Independent / teamwork

AI tooling experience

Tools

Splunk

Job description

CrowdStrike, Inc. is seeking a Technical Support Engineer to empower customers with reliable guidance as they deploy and maintain CrowdStrike services remotely across the US.

You will own issues from initial troubleshooting to resolution, coordinate with engineering on bugs, and contribute to knowledge-base content. Ideal candidates bring strong Windows troubleshooting experience, customer empathy, and the ability to learn fast in a fast-paced security tech environment.