Remote Technical Support Engineer: Customer Advocate

CrowdStrike Inc.; Hartford (CT); Remote; USD 70,000 - 115,000; Full time

Benefits offered by this job

Market-leading compensation

Wellness programs

Generous vacation and holidays

Parental leave

Professional development opportunities

Employee networks and community groups

Vibrant office culture (remote)

Job summary

CrowdStrike, Inc. is seeking a highly motivated Technical Support Engineer to help customers integrate, deploy, and maintain CrowdStrike services remotely from the USA. The role emphasizes ownership of issues, effective problem solving, and collaboration with engineering teams to resolve complex challenges.

You will document bugs, contribute to knowledge-base content, and push for process improvements to enhance customer satisfaction in a fast-paced tech environment.

Qualifications

• 3+ years in customer or technical support or related role.
• Knowledgeable in Windows environment, including services/workstation, and diagnosing OS & network issues.
• Passion for solving customer issues and advocating for success in a fast-paced, technical setting.
• Ability to learn new technologies quickly.
• Excellent relationship management, communication skills in written, chat, calls, or in person.
• Ability to work independently and as part of a team.
• Strong analytical and organizational abilities.
• Remain calm and articulate when handling tough customer situations.
• Experience using AI to improve decision-making and workflows.

Responsibilities

• Take ownership of customer issues from initial troubleshooting to root cause and resolution or escalation.
• Meet or exceed customer expectations for response quality and timeliness.
• Serve as internal and external contact on escalations and ensure expedient resolutions.
• Collect information and document bugs with Sr. TSE/Engineering for product issues affecting customers.
• Create troubleshooting content to support knowledge base and processes.
• Drive creative thinking for process improvements to delight customers.

Skills

Customer support

Troubleshooting

Windows OS

Communication

Independence

AI usage

Calm under pressure

Tools

Splunk

Job description

CrowdStrike, Inc. is seeking a highly motivated Technical Support Engineer to help customers integrate, deploy, and maintain CrowdStrike services remotely from the USA. The role emphasizes ownership of issues, effective problem solving, and collaboration with engineering teams to resolve complex challenges.

You will document bugs, contribute to knowledge-base content, and push for process improvements to enhance customer satisfaction in a fast-paced tech environment.