Remote Technical Support Engineer — Problem Solver for Enterprise Tech

CrowdStrike Inc.; Helena (MT); Remote; USD 70,000 - 115,000; Full time

Benefits offered by this job

Competitive compensation

Health insurance

401k plan

Paid time off

Professional development

Job summary

CrowdStrike is seeking a Technical Support Engineer who is passionate about technology and customers. You will help customers integrate and maintain CrowdStrike services, diagnosing root causes and guiding on processes and practices.

You will document bugs with engineering and contribute to knowledge-base content. You will own issues, communicate clearly across channels, and apply creative thinking to improve support efficiency while delivering excellent customer experiences in a fast-paced,

Qualifications

• 3+ years in customer support or related role.
• Knowledgeable in Windows environment including Windows Service and Workstation.
• Ability to learn new technologies quickly.

Responsibilities

• Take ownership of customer issues from initial troubleshooting to resolution or escalation.
• Meet or exceed customer expectations on response quality and timeliness.

Skills

Customer support

Windows troubleshooting

Problem solving

Communication

Learn quickly

AI in decision-making

Tools

Splunk

Windows Services

Mac troubleshooting

Linux troubleshooting

Job description

CrowdStrike is seeking a Technical Support Engineer who is passionate about technology and customers. You will help customers integrate and maintain CrowdStrike services, diagnosing root causes and guiding on processes and practices.

You will document bugs with engineering and contribute to knowledge-base content. You will own issues, communicate clearly across channels, and apply creative thinking to improve support efficiency while delivering excellent customer experiences in a fast-paced,