Technical Support Engineer – AI Cybersecurity

CrowdStrike Inc.; Chicago (IL); On-site; USD 70,000 - 115,000; Full time

Benefits offered by this job

Market-leading compensation

Comprehensive wellness programs

Generous vacation and holidays

Parental and adoption leave

Job summary

CrowdStrike is seeking a Technical Support Engineer to help customers implement, deploy, and maintain our AI-native security service. You will own issues from start to finish, communicating clearly and working with engineering to drive fixes.

Qualfied candidates have strong Windows troubleshooting skills, superb customer service instincts, and the ability to rapidly learn new technologies in a fast-paced environment. This is an on-site role in Chicago, with a comprehensive benefits package.

Qualifications

• 3+ years in customer support or technical support.
• Strong knowledge of Windows environment and networking basics.
• Proven ability to troubleshoot complex issues and document fixes.
• Excellent written and verbal communication, customer-first approach.

Responsibilities

• Own customer issues from initial troubleshooting to resolution or escalation.
• Meet or exceed response quality and timeliness expectations.
• Serve as escalation contact and coordinate with internal teams.
• Collect information and document bugs for engineering.
• Create troubleshooting content for knowledge base.

Skills

Windows OS

Customer support

Troubleshooting

Documentation

AI technologies

Job description

CrowdStrike is seeking a Technical Support Engineer to help customers implement, deploy, and maintain our AI-native security service. You will own issues from start to finish, communicating clearly and working with engineering to drive fixes.

Qualfied candidates have strong Windows troubleshooting skills, superb customer service instincts, and the ability to rapidly learn new technologies in a fast-paced environment. This is an on-site role in Chicago, with a comprehensive benefits package.