Remote Technical Support Engineer

CrowdStrike Inc.; Boise (ID); Remote; USD 70,000 - 115,000; Full time

Benefits offered by this job

Market-leading compensation

Wellness programs

Generous vacation and holidays

Parental and adoption leaves

Professional development opportunities

Employee networks and volunteering

Job summary

CrowdStrike, Inc. is seeking a Technical Support Engineer who combines strong technical skills with a customer‑focused mindset. You will own complex issues, drive effective troubleshooting, and collaborate with engineering to deliver rapid resolutions.

The role emphasizes learning new tech and delivering outstanding service in a fast-paced environment. Ideal candidates bring 3+ years in customer or technical support, solid Windows and networking knowledge, and excellent communication.

Qualifications

• 3+ years in customer or technical support
• Knowledge of Windows environments and networking basics
• Excellent written and verbal communication across channels
• Ability to learn new technologies quickly
• Ability to work independently and in a team
• Experience applying AI to improve workflows is a plus

Responsibilities

• Take ownership of customer issues from initial troubleshooting to resolution or escalation
• Meet or exceed response quality and timeliness to ensure a great customer experience
• Serve as primary contact on escalations and coordinate with internal teams
• Gather information and document product issues for engineering
• Create or improve troubleshooting documentation for the knowledge base
• Suggest process improvements to enhance customer satisfaction

Skills

Customer support

Windows troubleshooting

Communication skills

Independent worker

Analytical thinking

AI technologies experience

Fast learner

Team collaboration

Problem solving

Tools

Splunk

Job description

CrowdStrike, Inc. is seeking a Technical Support Engineer who combines strong technical skills with a customer‑focused mindset. You will own complex issues, drive effective troubleshooting, and collaborate with engineering to deliver rapid resolutions.

The role emphasizes learning new tech and delivering outstanding service in a fast-paced environment. Ideal candidates bring 3+ years in customer or technical support, solid Windows and networking knowledge, and excellent communication.