Remote Technical Support Engineer – AI-Driven Solver

CrowdStrike Inc.; Atlanta (GA); Remote; USD 70,000 - 115,000; Full time

Benefits offered by this job

Competitive compensation

Health benefits

Paid time off

Job summary

CrowdStrike, Inc. is seeking an experienced Technical Support Engineer who is passionate about technology and customers. You will own complex issues, perform initial troubleshooting, identify root causes, and coordinate with Sr.

TSEs and Engineering to resolve product issues in a fast-paced, security-focused environment. This role emphasizes strong Windows troubleshooting, excellent communication across channels, and the ability to learn quickly.

Qualifications

• 3+ years in customer or technical support
• Experience diagnosing Windows OS and network issues
• Strong written and verbal communication skills
• Ability to learn new technologies quickly
• Experience handling customer escalations and documenting issues

Responsibilities

• Take ownership of customer issues from initial troubleshooting to resolution or escalation
• Meet/exceed quality and timeliness expectations for customer interactions
• Serve as contact point for escalations and coordinate with engineering teams
• Collect information and document bugs for product issues affecting customers
• Create troubleshooting documentation to support the knowledge base
• Suggest process improvements to enhance customer experience

Skills

Customer support

Windows troubleshooting

Fast learner

Communication skills

Problem solving

AI tech familiarity

Education

None

Tools

Splunk

Job description

CrowdStrike, Inc. is seeking an experienced Technical Support Engineer who is passionate about technology and customers. You will own complex issues, perform initial troubleshooting, identify root causes, and coordinate with Sr.

TSEs and Engineering to resolve product issues in a fast-paced, security-focused environment. This role emphasizes strong Windows troubleshooting, excellent communication across channels, and the ability to learn quickly.