Remote Technical Success Manager

SonarSource; United States; Remote; USD 120,000 - 170,000; Full time

Benefits offered by this job

23 days PTO

401(k) 4% match

Growth bonus

Parking in Austin

Job summary

Sonar is seeking a Technical Account Manager (Technical Advisory) for the Customer Success team. This remote USA role focuses on listening to technical pains, planning mitigations, and promoting Sonar’s code quality and security governance across enterprise accounts.

The position emphasizes cross-functional collaboration, quarterly business reviews, and strengthening customer deployments with Sonar ecosystem awareness and best practices. Strong communication and autonomy are essential.

Qualifications

• At least 5 years of software development or DevOps experience.
• At least 5 years in pre- or post-sales customer-facing activities.
• Strong listening, formalization and abstraction of customer needs.
• Excellent presentation and communication skills.
• Proven ability to work in a team and share knowledge.
• Attention to detail and a can-do attitude.
• Autonomy to run activity/plans with limited supervision.

Responsibilities

• Actively listen to customer pains and adoption inhibitors.
• Develop plans to overcome customer pains and inhibitors.
• Report product gaps and advocate for resolution.
• Evangelize Sonar methodology for code quality and security.
• Assist sponsors in promotion of Sonar ecosystem within accounts.
• Keep accounts updated on roadmap and upcoming releases; collect feedback.
• Recruit customer development teams not using Sonar; upgrade teams to maximize value.
• Position Sonar against competing products within the account.
• Educate developers and managers on static code analysis and Sonar ecosystem benefits.
• Ensure deployment and operations align with deployment size and criticality in DevOps chain.
• Run Quarterly Business Reviews with Account Sales reps.
• Execute deployment audits and drive remediation plans.
• Contribute to Account Management plans with input on technical and commercial strategy.
• Stay up-to-date on technical progress, threats, and opportunities for maturity.
• Track product development to maintain product expertise.

Skills

Software development

DevOps engineering

Pre-sales/customer facing

Post-sales/customer facing

Presentation skills

Communication

Team collaboration

Autonomy

Job description

Sonar is seeking a Technical Account Manager (Technical Advisory) for the Customer Success team. This remote USA role focuses on listening to technical pains, planning mitigations, and promoting Sonar’s code quality and security governance across enterprise accounts.

The position emphasizes cross-functional collaboration, quarterly business reviews, and strengthening customer deployments with Sonar ecosystem awareness and best practices. Strong communication and autonomy are essential.