Customer-Facing Technical Evangelist

Remote; San Francisco (CA); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

401(k) plan with match

23 days PTO per year

Annual growth bonus

Global team events

Remote and in-office hybrid work

Job summary

Sonar is seeking a Customer Success Manager to drive adoption of the SonarQube ecosystem within strategic accounts in the United States. You will work with technical and business stakeholders to understand pains and align them with product value, ensuring high satisfaction and reduced churn.

You will map account technical needs, promote Clean Code practices, and lead quarterly business reviews, audits, and collaboration with sales to grow sponsorship and ongoing value across deployments.

Qualifications

• At least 5 years of software development or DevOps engineering experience.
• At least 5 years in pre- or post-sales customer-facing activities.
• Excellent listening skills and the ability to formalize and abstract elements expressed by customers and partners.
• Excellent presentation and written communication skills.
• Proven ability to work in a team, receiving and giving feedback as well as sharing knowledge.
• Attention to details.
• Autonomy to run your activity/plans with limited supervision.

Responsibilities

• Actively listen and formalize Account technical pains or adoption inhibitors.
• Develop plans to overcome customer pains and inhibitors.
• Report product technical or functional gaps internally and advocate for their resolution.
• Evangelize/Promote the Sonar Clean Code concept and Clean as You Code methodology to the customer.
• Assist Sonar sponsors in the Account for promotion/evangelization of the Sonar ecosystem.
• Keep Accounts up to date on the roadmap and aware of value in upcoming Sonar releases.
• Recruit customer development teams not currently using Sonar.
• Upgrade customer development teams that do not use Sonar correctly to maximize value.
• Position Sonar ecosystem vs other competing products.
• Educate developers and managers on the value of static code analysis and Sonar ecosystem.
• Ensure deployment and operations align with deployment size and criticality.
• Run Quarterly Business Reviews with Account Sales representatives.
• Execute Sonar deployment audits and remediation plans for Accounts.
• Contribute to Account Management plans with Sales Representatives.
• Keep knowledge of technical status, progress, threats, opportunities.
• Track product development within Sonar to maintain product expertise.

Skills

Software development

DevOps engineering

Pre- and post-sales

Listening skills

Presentation skills

Team collaboration

Attention to details

Autonomy

Job description

Sonar is seeking a Customer Success Manager to drive adoption of the SonarQube ecosystem within strategic accounts in the United States. You will work with technical and business stakeholders to understand pains and align them with product value, ensuring high satisfaction and reduced churn.

You will map account technical needs, promote Clean Code practices, and lead quarterly business reviews, audits, and collaboration with sales to grow sponsorship and ongoing value across deployments.