Remote Technical Success Manager — Cybersecurity Adoption & Value

Darktrace; Kansas City (MO); Remote; USD 100,000 - 120,000; Full time

Job summary

Darktrace is seeking a Technical Success Manager to blend technical depth with customer advocacy, helping clients realize value from cybersecurity technology. You will partner with security and IT stakeholders to drive adoption, measure outcomes, and manage renewal health across a remote team in Central Time zones.

The role collaborates with Account Executives, Solutions Engineering, and Professional Services to deliver clear health insights and strategic guidance.

Qualifications

• 3+ years in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, Product Specialist, or similar.
• Understand enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
• Know how to drive adoption, retention, and customer health improvement.
• Translate complex technical concepts into clear, practical guidance for customers and internal teams.
• Confident engaging with security engineers, SOC analysts, system administrators, technical leaders, and executives.
• Strong communication, presentation, stakeholder management, and cross-functional collaboration skills.
• Experience with security operations, SOC workflows, threat detection, or incident response use cases is desirable.
• Familiarity with customer success platforms, health scoring, adoption analytics, and renewal governance is advantageous.

Responsibilities

• Build trusted relationships with customer security and IT teams, understanding their priorities and success outcomes.
• Create practical technical success plans that help customers adopt the platform and realise measurable value.
• Identify high-value use cases that make the platform part of everyday security operations.
• Use product usage, engagement, and health indicators to spot adoption gaps and renewal risks early.
• Guide customers through deployment to active use, improving Time-to-Value and reducing handover friction.
• Lead mitigation planning for blockers, integration challenges, and operational gaps.
• Bring technical health insights into renewal readiness, QBRs, and strategy discussions.
• Surface opportunities that support expansion, upsell, and cross-sell with Account Executive.
• Champion the voice of technical users by ensuring product feedback and risks are visible internally.

Skills

Customer-facing tech

Cybersecurity knowledge

Communication skills

Tools

CS platforms

Health scoring

Renewal governance

Job description

Darktrace is seeking a Technical Success Manager to blend technical depth with customer advocacy, helping clients realize value from cybersecurity technology. You will partner with security and IT stakeholders to drive adoption, measure outcomes, and manage renewal health across a remote team in Central Time zones.

The role collaborates with Account Executives, Solutions Engineering, and Professional Services to deliver clear health insights and strategic guidance.