Remote Technical Success Manager – Cybersecurity Adoption

Darktrace; Guin (AL); Remote; USD 90,000 - 130,000; Full time

Job summary

Darktrace is seeking a Technical Success Manager to blend technical depth with customer advocacy. You will partner with security teams to embed our platform into daily operations, reduce risk, and demonstrate measurable value.

This remote role supports Central Time zones and requires 3+ years in a technical, customer-facing capacity with strong communication and cross-functional collaboration skills. You will work with Account Executives and Services teams to craft success plans, identify

Qualifications

• 3+ years in a technical, customer-facing role such as CSM/TAM/TAM or similar.
• Understanding of enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
• Ability to translate complex technical concepts into clear guidance for customers and teams.
• Strong presentation and stakeholder-management capabilities.

Responsibilities

• Partner with security and IT stakeholders to drive adoption and value realization.
• Collaborate with Account Executives, Solutions Engineering, and Support to monitor health and renewal readiness.
• Create technical success plans to embed the platform into daily security operations.
• Identify high-value use cases to make the platform part of everyday security workflows.
• Spot adoption gaps using product usage analytics and guide remediation.
• Lead mitigation planning for blockers and integration challenges.
• Provide health insights for renewal discussions and expansion opportunities.

Skills

Customer-facing role

Technical acumen

Stakeholder management

Communication skills

Cross-functional collaboration

Job description

Darktrace is seeking a Technical Success Manager to blend technical depth with customer advocacy. You will partner with security teams to embed our platform into daily operations, reduce risk, and demonstrate measurable value.

This remote role supports Central Time zones and requires 3+ years in a technical, customer-facing capacity with strong communication and cross-functional collaboration skills. You will work with Account Executives and Services teams to craft success plans, identify