Remote Technical Success & Adoption Lead

New Relic, Inc.; Charlotte (NC); Remote; USD 177,000 - 221,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Parental leave

Mental health benefits

401(k) plan and match

Flexible time off

11 paid holidays

Volunteer time off

Job summary

New Relic, a global observability leader, is seeking a Technical Success Manager (TSM) to own technical success and post-sales relationships for our valued customers. You will partner with Sales to identify revenue opportunities and drive platform adoption by solving complex problems in real time.

This field-based role offers travel opportunities, remote/hybrid options, and a compensation package with on-target earnings. Fluency in English and a strong technical background are essential.

Qualifications

• 3+ years of pre- or post-sales experience in software
• 2+ years working with enterprise customers
• Exposure to cloud technologies: Linux, Kubernetes, containers, DevOps, CI/CD

Responsibilities

• Own adoption, onboarding, and continued success at your customer base
• Document adoption and success
• Lead all aspects of adoption, optimization, and integration of New Relic’s products within customers’ business infrastructure
• Be a joint partner with Sales to identify revenue opportunities through upsell of new services and contract renewals
• Voice support for new product features and provide customer feedback to New Relic product management and engineering groups
• Maintain a deep understanding of the customer’s business as well as their technical environment
• Lead interactive product demonstrations for diverse audiences, showcasing key workflows and answering real-time technical inquiries to drive platform adoption
• As this is a field-based role you will need to enjoy some travel, extensive travel opportunities for those that want to do so

Skills

Pre/post sales experience

Enterprise customer experience

Cloud technologies exposure

Strong technical background

Willingness to travel

Fluent in English

Education

Bachelor’s degree in Engineering/Computer Science or equivalent

Tools

Kubernetes

CI/CD tooling

DevOps practices

Job description

New Relic, a global observability leader, is seeking a Technical Success Manager (TSM) to own technical success and post-sales relationships for our valued customers. You will partner with Sales to identify revenue opportunities and drive platform adoption by solving complex problems in real time.

This field-based role offers travel opportunities, remote/hybrid options, and a compensation package with on-target earnings. Fluency in English and a strong technical background are essential.