Enterprise Technical Success Manager: Adoption & Expansion
United States Digital Space LLC
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Benefits offered by this job
Job summary
New Relic is seeking an Associate Technical Success Manager to lead the post-sales technical journey for enterprise customers, drive platform adoption, and guide expansion opportunities. You will serve as the technical champion, bridging implementation and business value to maximize uptime and productivity across large accounts.
You will develop and execute MAPs, deliver compelling product demonstrations, and partner with Expansion teams to secure technical wins while building executive
Qualifications
- 2+ years of demonstrated experience working directly with enterprise customers to drive technical adoption, customer success, or account expansion.
- Strong technical background with a sales/customer orientation, able to build business justifications for expansion.
- Experience with observability tools and performance monitoring is a plus.
Responsibilities
- Drive onboarding, adoption and consumption with enterprise customers.
- Champion technical architecture and expansion through PoVs and architectural roadmaps.
- Own enablement and technical relationships through workshops, documentation, and executive-facing reviews.
Skills
Education
Tools
Job description
New Relic is seeking an Associate Technical Success Manager to lead the post-sales technical journey for enterprise customers, drive platform adoption, and guide expansion opportunities. You will serve as the technical champion, bridging implementation and business value to maximize uptime and productivity across large accounts.
You will develop and execute MAPs, deliver compelling product demonstrations, and partner with Expansion teams to secure technical wins while building executive
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