Enterprise Technical Success Manager: Adoption & Expansion

United States Digital Space LLC; Atlanta (GA); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Parental leave

401(k) plan and match

Flexible time-off

Paid holidays

Volunteer time off

Job summary

New Relic is seeking an Associate Technical Success Manager to lead the post-sales technical journey for enterprise customers, drive platform adoption, and guide expansion opportunities. You will serve as the technical champion, bridging implementation and business value to maximize uptime and productivity across large accounts.

You will develop and execute MAPs, deliver compelling product demonstrations, and partner with Expansion teams to secure technical wins while building executive

Qualifications

• 2+ years of demonstrated experience working directly with enterprise customers to drive technical adoption, customer success, or account expansion.
• Strong technical background with a sales/customer orientation, able to build business justifications for expansion.
• Experience with observability tools and performance monitoring is a plus.

Responsibilities

• Drive onboarding, adoption and consumption with enterprise customers.
• Champion technical architecture and expansion through PoVs and architectural roadmaps.
• Own enablement and technical relationships through workshops, documentation, and executive-facing reviews.

Skills

Enterprise focus

Technical sales orientation

Observability

Planning & execution

Communication excellence

Education

Bachelor's degree in Engineering/Computer Science

Tools

AWS/Azure/GCP

Kubernetes

SRE practices

Job description

New Relic is seeking an Associate Technical Success Manager to lead the post-sales technical journey for enterprise customers, drive platform adoption, and guide expansion opportunities. You will serve as the technical champion, bridging implementation and business value to maximize uptime and productivity across large accounts.

You will develop and execute MAPs, deliver compelling product demonstrations, and partner with Expansion teams to secure technical wins while building executive