Remote Enterprise Technical Success Architect

New Relic, Inc.; United States; Remote; USD 149,000 - 186,000; Full time

Job summary

New Relic, Inc. is seeking a Technical Success Manager to lead the post-sales technical journey for our largest enterprise customers.

You will drive onboarding, adoption, and expansion, acting as the technical champion and architect to ensure value realization and new consumption opportunities. In collaboration with Sales and Expansion teams, you will deliver tailored demos, run PoVs, map whitespace, and run customer-facing roadmaps, trainings, and executive reviews to demonstrate ROI and deepen

Qualifications

• Experience with enterprise customers and post-sales success.
• Ability to design technical roadmaps and business justifications for expansion.
• Familiarity with cloud platforms and modern IT environments.

Responsibilities

• Lead onboarding, adoption, and consumption programs for enterprise clients.
• Drive technical architecture discussions and run PoVs for expansion opportunities.
• Develop and deliver technical enablement resources and executive-level business reviews.

Skills

Enterprise focus

Technical orientation

Sales orientation

Observability

Technical architecture

Planning & execution

Communication skills

Education

Bachelor's degree in Engineering/Computer Science

Tools

AWS

Azure

GCP

Kubernetes

SRE practices

Job description

New Relic, Inc. is seeking a Technical Success Manager to lead the post-sales technical journey for our largest enterprise customers.

You will drive onboarding, adoption, and expansion, acting as the technical champion and architect to ensure value realization and new consumption opportunities. In collaboration with Sales and Expansion teams, you will deliver tailored demos, run PoVs, map whitespace, and run customer-facing roadmaps, trainings, and executive reviews to demonstrate ROI and deepen