Public Sector Technical Success Manager - Remote

Francisco Partners; Maryland; On-site; USD 149,000 - 186,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Parental leave

Mental health benefits

401(k) plan with match

Flexible time-off

11 paid holidays

Volunteer time off

Job summary

New Relic is seeking a Technical Success Manager (TSM) for its Public Sector team. You will own technical success and post-sales relationships, work with sales to identify revenue opportunities, and help customers adopt, optimize, and integrate New Relic’s platform across their infrastructure.

You will travel as needed to engage with customers and demonstrate product capabilities, while aligning with product management and engineering to feedback and drive adoption.

Qualifications

• 3+ years of pre- or post-sales experience in software or working for a Public Sector organization
• Strong technical background and sales/customer orientation
• Desire to learn new technologies
• Fluent in English

Responsibilities

• Own customer adoption, onboarding, and continued success at your customer base
• Document adoption and success
• Lead all aspects of adoption, optimization, and integration of New Relic’s products within customers’ business infrastructure
• Be a joint partner with Sales to identify revenue opportunities through upsell of new services and contract renewals
• Voice support for new product features & provide customer feedback to product management and engineering
• Maintain a deep understanding of the customer’s business and technical environment
• Lead interactive product demonstrations for diverse audiences and drive platform adoption
• Travel as this is a field-based role with extensive travel opportunities

Skills

Pre/post sales experience

Fluent in English

Customer-facing

Education

Bachelor's degree in Engineering/Computer Science

Job description

New Relic is seeking a Technical Success Manager (TSM) for its Public Sector team. You will own technical success and post-sales relationships, work with sales to identify revenue opportunities, and help customers adopt, optimize, and integrate New Relic’s platform across their infrastructure.

You will travel as needed to engage with customers and demonstrate product capabilities, while aligning with product management and engineering to feedback and drive adoption.