Remote Senior Technical Success Leader

New Relic, Inc.; Houston (TX); Remote; USD 203,000 - 254,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Parental leave & planning

401(k) plan and match

Paid holidays

Volunteer time off

Job summary

New Relic, Inc. is seeking a Senior Technical Success Manager to own customer adoption, onboarding, and ongoing success across our enterprise base.

You will forecast consumption, document opportunities, and lead adoption and integration of New Relic products. You will partner with Sales to identify upsell opportunities, be the voice for customers with product and engineering, and maintain a deep understanding of how customers use technology to drive growth.

Qualifications

• 5+ years of pre or post sales experience within the software industry.
• 3+ years of demonstrated pre or post sales experience working with enterprise customers.
• Strong technical background and sales/customer orientation.
• A desire to learn new technologies.
• An interest in or previous experience of performance monitoring tools (infrastructure, application, web or mobile, user experience).
• Ability to keep up to date project plans and documentation.
• Fluent in English.

Responsibilities

• Own customer adoption, onboarding, and continued success at your customer base.
• Forecast customer consumption and document opportunities and successes.
• Lead all aspects of the adoption, optimization, and integration of New Relic within your customers.
• Be a partner with Sales to identify revenue opportunities through the upsell of new services and contract renewals.
• Be your customer's voice with product and engineering.
• Maintain a deep understanding of the customer's business and how they use technology to grow.
• This is a field-based role you will need to enjoy some travel, extensive travel opportunities for those that want to.

Skills

Pre/post sales experience

Enterprise customers

Technical background

Learning mindset

Performance monitoring tools

Project planning & documentation

English fluency

Education

Bachelor's degree in Engineering/Computer Science or equivalent

Tools

Kubernetes

Containers

CI/CD

DevOps

Job description

New Relic, Inc. is seeking a Senior Technical Success Manager to own customer adoption, onboarding, and ongoing success across our enterprise base.

You will forecast consumption, document opportunities, and lead adoption and integration of New Relic products. You will partner with Sales to identify upsell opportunities, be the voice for customers with product and engineering, and maintain a deep understanding of how customers use technology to drive growth.