Senior Technical Success Architect Remote

New Relic, Inc.; Atlanta (GA); Remote; USD 203,000 - 254,000; Full time

Job summary

New Relic, Inc. is seeking a Senior Technical Success Manager to own post-sales success and nurture strategic directions for customers. You will blend technical knowledge with business insight, working closely with account teams and product groups to drive adoption and expansion.

The role emphasizes customer outcomes, cross-functional collaboration, and travel flexibility, allowing you to influence product direction while delivering tangible value to our top customers.

Qualifications

• 5+ years of pre or post sales experience within the software industry.
• 3+ years of demonstrated pre or post sales experience working with enterprise customers.
• Strong technical background and sales/customer orientation.
• A desire to learn new technologies.
• An interest in or previous experience of performance monitoring tools.
• Ability to keep up to date project plans and documentation.
• Fluent in English.

Responsibilities

• Own customer adoption, onboarding, and continued success at your customer base.
• Forecast customer consumption and document opportunities and successes.
• Lead all aspects of the adoption, optimization, and integration of New Relic within your customers.
• Be a partner with Sales to identify revenue opportunities through upsell and renewals.
• Be your customer's voice with product and engineering.
• Maintain a deep understanding of the customer's business and how they use technology to grow.
• This is a field-based role with travel opportunities.

Skills

Sales experience

Technical background

English fluency

Documentation

Learning mindset

Customer orientation

Travel readiness

Education

Bachelor's degree in Engineering/CS

Tools

Java

.NET

Ruby

C

Python

Node.js

Golang

Job description

New Relic, Inc. is seeking a Senior Technical Success Manager to own post-sales success and nurture strategic directions for customers. You will blend technical knowledge with business insight, working closely with account teams and product groups to drive adoption and expansion.

The role emphasizes customer outcomes, cross-functional collaboration, and travel flexibility, allowing you to influence product direction while delivering tangible value to our top customers.