Senior Technical Success & Adoption Lead — Remote

New Relic, Inc.; New York (NY); Hybrid; USD 203,000 - 254,000; Full time

Job summary

New Relic, Inc. is seeking a Senior Technical Success Manager to own post-sales success for enterprise customers across the United States.

You will drive adoption, onboarding, and ongoing value, working with Sales and Product to identify expansion opportunities and ensure client success. You will partner with cross-functional teams to align on customer strategy, navigate complex deployments, and advocate for customers in product discussions.

Qualifications

• 5+ years of pre or post sales experience within the software industry.
• 3+ years of demonstrated pre or post sales experience working with enterprise customers.
• Strong technical background and sales/customer orientation.
• A desire to learn new technologies.
• An interest in or previous experience of performance monitoring tools (infrastructure, application, web or mobile, user experience).
• Ability to keep up to date project plans and documentation.
• Fluent in English.

Responsibilities

• Own customer adoption, onboarding, and continued success at your customer base.
• Forecast customer consumption and document opportunities and successes.
• Lead all aspects of the adoption, optimization, and integration of New Relic within your customers.
• Be a partner with Sales to identify revenue opportunities through the upsell of new services and contract renewals.
• Be your customer's voice with product and engineering.
• Maintain a deep understanding of the customer's business and how they use technology to grow.
• This is a field-based role you will need to enjoy some travel, extensive travel opportunities for those that want to.

Skills

Pre-/Post-sales experience

Technical background

Sales/customer orientation

Fluent in English

Willingness to travel

Education

Bachelor's degree in Engineering/Computer Science or equivalent desirable

Job description

New Relic, Inc. is seeking a Senior Technical Success Manager to own post-sales success for enterprise customers across the United States.

You will drive adoption, onboarding, and ongoing value, working with Sales and Product to identify expansion opportunities and ensure client success. You will partner with cross-functional teams to align on customer strategy, navigate complex deployments, and advocate for customers in product discussions.