Remote Technical CSM for Enterprise HR Tech & AI

Crosscut; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Crosscut is seeking a Technical Customer Success Manager to support HR and People leaders in managing complex employee relations challenges. The role emphasizes relationship management and technical fluency, with responsibilities including guiding customers through API implementations and ensuring effective communication across all levels.

Candidates should have a strong technical background, particularly in APIs and data management, coupled with the ability to build trusted relationships. This is a full-time remote opportunity, offering a unique chance to impact customer success through innovative technology.

Qualifications

• 4+ years in Technical Customer Success or Technical Account Management.
• Strong experience with APIs and JSON payloads.
• Exceptional communication skills across diverse audiences.

Responsibilities

• Serve as the technical point of contact for accounts.
• Guide customers through API implementations and integrations.
• Develop and maintain relationships with stakeholders.

Skills

API integration

Technical account management

Communication skills

SQL

Understanding of HR practices

Job description

Crosscut is seeking a Technical Customer Success Manager to support HR and People leaders in managing complex employee relations challenges. The role emphasizes relationship management and technical fluency, with responsibilities including guiding customers through API implementations and ensuring effective communication across all levels.

Candidates should have a strong technical background, particularly in APIs and data management, coupled with the ability to build trusted relationships. This is a full-time remote opportunity, offering a unique chance to impact customer success through innovative technology.