Remote Healthcare CSM: Growth & Retention

Helloglobo; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

A leading healthcare technology firm is seeking a Customer Success Manager to provide exceptional support and build relationships with clients. This role involves managing customer outcomes, conducting business reviews, and overseeing account strategies. Candidates should possess at least 5 years of experience in a customer-facing role, with skills in project management and CRM software. The position is primarily remote, requiring occasional travel. Join us in helping clients maximize their value from innovative solutions.

Qualifications

• 5+ years of customer-facing experience in healthcare technology/operations.
• Excellent verbal and written communication skills.
• Experience navigating complex contract negotiations.

Responsibilities

• Serve as the point of contact for a portfolio of customers.
• Understand, measure, and report on customer business goals.
• Develop comprehensive account plans and execute account strategy.

Skills

Relationship building

Project management

Excellent communication

Time management

CRM experience

Education

Bachelor’s degree or equivalent

Tools

Hubspot

Google Docs

Job description

A leading healthcare technology firm is seeking a Customer Success Manager to provide exceptional support and build relationships with clients. This role involves managing customer outcomes, conducting business reviews, and overseeing account strategies. Candidates should possess at least 5 years of experience in a customer-facing role, with skills in project management and CRM software. The position is primarily remote, requiring occasional travel. Join us in helping clients maximize their value from innovative solutions.