Remote Strategic CSM for High-Value Accounts

kozmetickesluzby.vecnakraska.sk - Jobboard; United States; Remote; USD 80,000 - 120,000; Full time

Benefits offered by this job

Flexible work hours

Employee share options

Generous parental leave policy

Subsidised egg freezing

WFH office expense budget

Learning & development opportunities

Job summary

Employment Hero is seeking a Customer Success Manager to be the strategic partner for approximately 40 high-value clients. This role focuses on embedding Employment Hero within client operations and ensuring significant returns on investment.

You will oversee account management, drive growth through upselling, and enhance client satisfaction. The position requires a strong engagement ability, strategic insight, and a technical background in SaaS. Join us remotely and benefit from our generous employee share options and development opportunities.

Qualifications

• 3+ years of experience in a B2B Customer Success or Account Management role.
• Proven track record of managing high-value accounts and achieving retention targets.
• Ability to engage and influence senior stakeholders effectively.

Responsibilities

• Manage the health and success of client accounts for longevity.
• Develop account plans for expansion and upsell opportunities.
• Conduct strategic business reviews to align platform capabilities.

Skills

B2B Customer Success Management

Account Management

Strategic Consulting

Sales Experience

Technical Aptitude

Tools

Salesforce

Gainsight

Job description

Employment Hero is seeking a Customer Success Manager to be the strategic partner for approximately 40 high-value clients. This role focuses on embedding Employment Hero within client operations and ensuring significant returns on investment.

You will oversee account management, drive growth through upselling, and enhance client satisfaction. The position requires a strong engagement ability, strategic insight, and a technical background in SaaS. Join us remotely and benefit from our generous employee share options and development opportunities.