Senior Enterprise CSM - AI SaaS, Remote, Equity

Nodes & Links; Annapolis (IL); On-site; USD 140,000 - 155,000; Full time

Benefits offered by this job

Equity in Nodes & Links

Health and 401(k) plans

Remote work budget

Personal development budget

Annual work-cation trip

Additional leave for weddings or civil partnerships

Job summary

Nodes & Links is looking for a Senior Customer Success Manager to lead relationships with enterprise customers in the US. This role focuses on onboarding, adoption, retention, and renewal management across a portfolio of accounts.

Key responsibilities include managing customer accounts, leading implementations, and collaborating with internal teams to ensure customer success. Candidates should have 5+ years of experience in relevant roles and a strong track record in customer success. Competitive salary and benefits provided.

Qualifications

• At least 5 years’ experience in a relevant customer-facing role.
• Experience managing Enterprise SaaS customers.
• Strong track record in onboarding, adoption, retention, and renewal management.

Responsibilities

• Manage a portfolio of enterprise customer accounts.
• Lead onboarding and implementation activities.
• Build success plans linked to customer goals.

Skills

Customer Success Management

Stakeholder Management

Communication Skills

Onboarding and Adoption

Job description

Nodes & Links is looking for a Senior Customer Success Manager to lead relationships with enterprise customers in the US. This role focuses on onboarding, adoption, retention, and renewal management across a portfolio of accounts.

Key responsibilities include managing customer accounts, leading implementations, and collaborating with internal teams to ensure customer success. Candidates should have 5+ years of experience in relevant roles and a strong track record in customer success. Competitive salary and benefits provided.