Remote Enterprise Cloud Identity CSM

DaParrot Ltd; Northern (KY); Hybrid; USD 76,000 - 95,000; Full time

Benefits offered by this job

Generous PTO & Holiday Schedule

Parental Leave

Progressive Healthcare Options

Retirement Programs

Commuter Offset

Job summary

Ping Identity is seeking a Customer Success Manager to serve as a named technical partner for enterprise customers using its cloud identity platform. You will build and maintain trusting relationships, coordinating across teams and driving proactive guidance and risk management.

Role requires at least 4 years in Customer Success, experience with IT system implementations, and platforms like Salesforce/Gainsight. Remote from the US with occasional travel and after-hours coverage.

Qualifications

• A minimum of 4 years of related experience in Customer Success / Experience.
• Experience in consulting and implementation of IT systems, preferably cloud service and/or identity management.
• A strong technical aptitude to learn customer use cases and architectural requirements for Ping solutions.
• A naturally curious and proactive approach to uncovering adoption blockers and risks.
• Experience with SFDC, Gainsight, or equivalent CRM systems.
• Solid technical understanding of Cloud Solutions.

Responsibilities

• Act as a point of contact for major customer incidents, managing expectations and communications through resolution.
• Analyze customer data such as support cases, survey responses, and renewal behaviors to identify trends and risks.
• Advocate for the voice of the customer internally to address needs.
• Monitor adoption and utilization trends, and provide recommendations based on risk and customer needs.
• Provide proactive guidance on Ping’s features based on customer interests and business objectives.

Skills

Customer Success Management

Enterprise Account Management

Identity and Access Management

Cloud Solutions

Customer Adoption

Customer Health Analysis

Incident Management

Salesforce

Gainsight

Technical Consulting

Tools

Salesforce

Gainsight

Job description

Ping Identity is seeking a Customer Success Manager to serve as a named technical partner for enterprise customers using its cloud identity platform. You will build and maintain trusting relationships, coordinating across teams and driving proactive guidance and risk management.

Role requires at least 4 years in Customer Success, experience with IT system implementations, and platforms like Salesforce/Gainsight. Remote from the US with occasional travel and after-hours coverage.