Remote Technical CS Specialist — Customer Success & Support

Amazon; Pennsylvania; On-site; USD 26,000 - 37,000; Full time

Job summary

Amazon.com Services LLC is seeking a technically skilled Customer Service (CS) Technical Support Associate to assist Blink customers. You will handle inquiries via phone and email, support home security product setups, and act as an advocate for customers during critical launches and updates.

Role requires 2+ years of customer service experience, fluency in Italian, and a flexible schedule including weekends or nights.

Qualifications

• 2+ years of customer service experience.
• Speak, write, and read fluently in Italian.
• Ability to work a flexible schedule including weekends, nights, and holidays.

Responsibilities

• Provide prompt, efficient, detailed service via phone and email.
• Collaborate with other support teams for consistent, high-quality support.
• Advocate for customers and report improvement opportunities.
• Understand customer use of Blink products to resolve issues and maximize investments.
• Develop knowledge about product lines and features; drive process improvements.

Skills

Customer service

Flexible schedule

Italian language

Tools

Microsoft Office

Job description

Amazon.com Services LLC is seeking a technically skilled Customer Service (CS) Technical Support Associate to assist Blink customers. You will handle inquiries via phone and email, support home security product setups, and act as an advocate for customers during critical launches and updates.

Role requires 2+ years of customer service experience, fluency in Italian, and a flexible schedule including weekends or nights.