Tech-Savvy CS Associate — Home Security Support

Amazon; Prescott (AZ); On-site; USD 26,000 - 37,000; Full time

Job summary

Amazon.com Services LLC is seeking a Technical Support Associate for Blink's CS/Technical Support team. You will engage with customers via phone and email, resolving issues and driving high-quality support across product lines.

The role requires a flexible schedule, French language fluency, and 2+ years of customer service experience, with opportunities to influence product improvements and support processes.

Qualifications

• 2+ years of customer service experience.
• Work a flexible schedule including weekends, nights, and/or holidays.
• Experience with Microsoft Office products and applications.
• Speak, write, and read fluently in French.

Responsibilities

• Providing prompt, efficient, detailed service by engaging directly with Blink’s customers via phone and email.
• Working with other customer support teams to ensure a consistent and high-quality level of support.
• Being a voice and advocate for our customers when something doesn’t feel right.
• Working with customers to understand how they use Blink’s products to resolve their issues and maximize their investments.
• Acting as an advocate for our customers by reporting and acting on observed areas for improvement.
• Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
• Assisting with customer communication during Blink’s critical launches and support events.
• Working across the customer service spectrum to ensure a consistent and highest-quality level of support.
• Developing detailed knowledge about specific product lines and features.
• Driving projects that improve support-related processes.
• Supporting Blink Subscription service

Skills

Customer service

Microsoft Office

French fluency

Job description

Amazon.com Services LLC is seeking a Technical Support Associate for Blink's CS/Technical Support team. You will engage with customers via phone and email, resolving issues and driving high-quality support across product lines.

The role requires a flexible schedule, French language fluency, and 2+ years of customer service experience, with opportunities to influence product improvements and support processes.