Remote Technical CS Associate: Customer Success & Support

Amazon; Erie (Erie County); Remote; USD 26,000 - 37,000; Full time

Job summary

Amazon.com Services LLC is seeking a technically strong CS Technical Support Associate to support Blink's home security product line via phone and email. You’ll join a team that values critical thinking, creative problem solving, and a customer‑first mindset, with schedules including weekends, nights, and holidays.

You’ll develop deep product knowledge, collaborate with cross‑functional teams, report on trends, and drive improvements in support processes while assisting with launches and

Qualifications

• 2+ years of customer service experience.
• Work a flexible schedule/shift/weekend nights or holidays.
• Experience with Microsoft Office products.
• Fluent Italian (written and spoken).

Responsibilities

• Providing prompt, efficient, detailed service by engaging directly with Blink’s customers via phone and email.
• Working with other customer support teams to ensure a consistent and high-quality level of support.
• Being a voice and advocate for our customers when something doesn’t feel right.
• Working with customers to understand how they use Blink’s products to resolve their issues and maximize their investments.
• Acting as an advocate for our customers by reporting and acting on observed areas for improvement.
• Assisting with customer communication during Blink’s critical launches and support events.
• Developing detailed knowledge about specific product lines and features.
• Driving projects that improve support‑related processes.

Skills

Customer service

Troubleshooting

Italian fluency

Flexible schedule

Microsoft Office

Job description

Amazon.com Services LLC is seeking a technically strong CS Technical Support Associate to support Blink's home security product line via phone and email. You’ll join a team that values critical thinking, creative problem solving, and a customer‑first mindset, with schedules including weekends, nights, and holidays.

You’ll develop deep product knowledge, collaborate with cross‑functional teams, report on trends, and drive improvements in support processes while assisting with launches and