Technical CS Associate — Flexible Shifts & Support

Amazon; Illinois; On-site; USD 54,760,000 - 77,968,000; Full time

Job summary

Amazon is seeking a Technical Support Associate to assist Blink customers with home security products and networks. You will work with customers by phone and email, understand usage patterns, and drive issue resolution with a deep technical focus.

The role involves solving problems, recommending product changes, documenting solutions, and supporting critical launches. A strong customer-service background and fluency in French are required.

Qualifications

• 2+ years of customer service experience.
• Flexible schedule including weekends/nights/holidays.
• Experience with Microsoft Office products.
• Speak, write, and read French fluently.

Responsibilities

• Provide prompt, efficient service by engaging with customers via phone and email.
• Coordinate with other support teams to maintain high quality.
• Advocate for customers when issues arise.
• Understand how customers use Blink products to resolve issues and maximize value.
• Report and act on areas for improvement to leadership.
• Identify trends and propose innovative customer solutions.

Skills

Customer service

French

Microsoft Office

Tools

Microsoft Office Suite

Job description

Amazon is seeking a Technical Support Associate to assist Blink customers with home security products and networks. You will work with customers by phone and email, understand usage patterns, and drive issue resolution with a deep technical focus.

The role involves solving problems, recommending product changes, documenting solutions, and supporting critical launches. A strong customer-service background and fluency in French are required.