Remote Technical Support Associate — Customer Success

Amazon; Northern (KY); Hybrid; USD 23,000 - 37,000; Full time

Benefits offered by this job

EAP

Mental Health Support

Medical Advice Line

401(k) matching

Job summary

Amazon’s Blink CS Technical Support team is seeking a technically inclined associate to provide prompt, detailed help to customers by phone and email. The role includes a flexible 4x10 or 5x8 schedule, driving high-quality support and acting as a customer advocate.

You’ll work with multiple teams, understand how customers use Blink products, and report improvement opportunities. Fluency in Italian and MS Office skills are required.

Qualifications

• 2+ years of customer service experience.
• Able to work a flexible schedule including weekends, nights, and holidays.
• Experience with Microsoft Office products and applications.
• Speak, write, and read fluently in Italian.

Responsibilities

• Providing prompt, efficient, detailed service by engaging directly with Blink’s customers via phone and email.
• Working with other customer support teams to ensure a consistent and high-quality level of support.
• Being a voice and advocate for our customers when something doesn’t feel right.
• Understanding how customers use Blink’s products to resolve issues and maximize investments.
• Reporting and acting on observed areas for improvement on behalf of the customer experience.
• Spearheading solutions and communicating trends to leadership.
• Assisting with communications during critical launches and support events.
• Developing knowledge about product lines and features.
• Driving projects that improve support-related processes.
• Supporting Blink Subscription service.

Skills

Customer service experience

Flexible schedule

Microsoft Office

Italian language (fluent)

Rotating shifts

Tools

Microsoft Office

Job description

Amazon’s Blink CS Technical Support team is seeking a technically inclined associate to provide prompt, detailed help to customers by phone and email. The role includes a flexible 4x10 or 5x8 schedule, driving high-quality support and acting as a customer advocate.

You’ll work with multiple teams, understand how customers use Blink products, and report improvement opportunities. Fluency in Italian and MS Office skills are required.