Remote Technical CS Support Specialist

Amazon; Enid (OK); On-site; USD 24,000 - 34,000; Full time

Job summary

Amazon is seeking a technically skilled Customer Service Associate to join Blink’s CS/Technical Support team. You’ll handle complex inquiries via phone and email, work across teams to ensure top‑tier support, and advocate for customers while driving product improvements.

The role requires 2+ years in customer service, flexible hours including weekends and holidays, and fluency in Italian. You will deepen product knowledge, assist with critical launches, and contribute to optimizing support

Qualifications

• 2+ years of customer service experience.
• Flexible schedule including weekends, nights and holidays.
• Experience with Microsoft Office applications.
• Fluent in Italian (speaking, writing, reading).

Responsibilities

• Provide prompt, efficient, detailed service via phone and email.
• Collaborate with other support teams to maintain high quality.
• Be a voice and advocate for customers when issues arise.
• Help customers understand Blink products and optimize their use.
• Report observed improvement opportunities to leadership.
• Suggest innovative solutions to enhance customer experience.
• Support customers during critical launches and events.
• Work across support spectrum to maintain top quality.
• Develop in-depth knowledge of product lines and features.
• Drive projects to improve support processes.
• Support Blink Subscription service.

Skills

Customer service

Flexible schedule

Microsoft Office

Italian language

Tools

Microsoft Office

Job description

Amazon is seeking a technically skilled Customer Service Associate to join Blink’s CS/Technical Support team. You’ll handle complex inquiries via phone and email, work across teams to ensure top‑tier support, and advocate for customers while driving product improvements.

The role requires 2+ years in customer service, flexible hours including weekends and holidays, and fluency in Italian. You will deepen product knowledge, assist with critical launches, and contribute to optimizing support