Technical CS Support Specialist | Flexible Schedule

Amazon; Enid (OK); On-site; USD 23,000 - 33,000; Full time

Job summary

Amazon is seeking a Technical Support Associate for Blink’s CS/Technical Support team, providing deep technical guidance to customers via phone and email. The role focuses on supporting Home Security products, guiding customers through home networking and device configurations, and documenting solutions for future instructional improvements.

You will contribute to product feedback, analyze issues, and participate in ongoing automation and process enhancements, with opportunities for personal

Qualifications

• 2+ years of customer service experience.
• Must be able to work a flexible schedule including weekends.
• Experience with Microsoft Office applications.
• Fluent in Italian (reading, writing, and speaking).

Responsibilities

• Providing prompt, efficient, detailed service by engaging directly with Blink’s customers via phone and email.
• Working with other customer support teams to ensure a consistent and high-quality level of support.
• Being a voice and advocate for our customers when something doesn’t feel right.
• Working with customers to understand how they use Blink’s products to resolve their issues and maximize their investments.
• Acting as an advocate for our customers by reporting and acting on observed areas for improvement.
• Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
• Assisting with customer communication during Blink’s critical launches and support events.
• Working across the customer service spectrum to ensure a consistent and highest-quality level of support.
• Developing detailed knowledge about specific product lines and features.
• Driving projects that improve support-related processes.
• Supporting Blink Subscription service.

Skills

Customer service

MS Office

Flexible schedule

Italian language

Job description

Amazon is seeking a Technical Support Associate for Blink’s CS/Technical Support team, providing deep technical guidance to customers via phone and email. The role focuses on supporting Home Security products, guiding customers through home networking and device configurations, and documenting solutions for future instructional improvements.

You will contribute to product feedback, analyze issues, and participate in ongoing automation and process enhancements, with opportunities for personal