Remote Technical Account Manager - SMB Renewal & Upsell

Qualys; EE. UU.; A distancia; USD 95.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive benefits package

Remote work option

Descripción de la vacante

Qualys in the United States is seeking a Technical Account Manager to manage SME relationships, ensure customer satisfaction, and drive renewals and upsells while overseeing successful deployment of our services. You will be the primary contact for customers, coordinating with Support, Pre-Sales and Management to resolve inquiries and gather use cases.

The role focuses on renewing customer contracts, upselling additional services, and delivering data-driven feedback to product direction.

Formación

• Security and networking background required.
• Knowledge of IT security fields: Firewall, IPS/IDS, Vulnerability Management, Network Scanners, PCI, Policy Compliance/GRC-IT and Audit Tools.
• 2-3 years SaaS experience in Network Security, IT-Auditing and Policy Compliance solutions.
• Knowledge of regulatory compliance (HIPAA, GLBA, SOX, FISMA, SCAP) and auditing frameworks (CIS, NIST, ISO27001, ITIL, NERC-CIP).

Responsabilidades

• Manage SME customer relationships and ensure satisfaction.
• Renew and upsell services on a quarterly basis; drive deployments.
• Perform regular technical checkups and be primary contact for customers.
• Gather customer feedback and use cases to inform product direction.
• Collaborate with Pre-Sales to close deals technically and monitor renewal/upsell metrics.

Conocimientos

Security background

Networking background

SaaS experience

Regulatory compliance knowledge

Auditing frameworks knowledge

Excellent communication

Willingness to travel

Descripción del empleo

Qualys in the United States is seeking a Technical Account Manager to manage SME relationships, ensure customer satisfaction, and drive renewals and upsells while overseeing successful deployment of our services. You will be the primary contact for customers, coordinating with Support, Pre-Sales and Management to resolve inquiries and gather use cases.

The role focuses on renewing customer contracts, upselling additional services, and delivering data-driven feedback to product direction.