Remote SaaS Technical Account Manager for SMEs

Qualys; North Carolina; On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

Benefits package

Job summary

Qualys is seeking a Technical Account Manager to steward SME customers post-sale, ensuring renewal, upsell opportunities, and successful deployment of services. You will be the primary technical and relationship owner, coordinating with Support, Pre-Sales, and Management to keep customers satisfied.

You will gather customer feedback, share use cases, and help shape product direction while maintaining strong security and networking expertise.

Qualifications

• 2–3 years of SaaS experience in network security and IT auditing.
• Solid knowledge of IT security fields including firewall, IPS/IDS, vulnerability management.
• Familiarity with federal regulatory compliance such as HIPAA, GLBA, SOX, FISMA.
• Knowledge of auditing frameworks like NIST, CIS, ISO27001, ITIL.
• Excellent written and verbal communication; strong work ethic.
• Willingness to travel for client meetings and events.

Responsibilities

• Manage post-sale relationships and renewals for SME customers.
• Coordinate with Support, Pre-Sales, and Management to resolve customer inquiries.
• Perform technical checkups and upsell opportunities with clients.
• Gather feedback and use cases to influence product direction.
• Monitor renewal and upsell success metrics for accounts.

Skills

Security & Networking

SaaS Experience

Regulatory Compliance

Auditing Frameworks

Communication Skills

Travel Ready

Job description

Qualys is seeking a Technical Account Manager to steward SME customers post-sale, ensuring renewal, upsell opportunities, and successful deployment of services. You will be the primary technical and relationship owner, coordinating with Support, Pre-Sales, and Management to keep customers satisfied.

You will gather customer feedback, share use cases, and help shape product direction while maintaining strong security and networking expertise.