Remote Senior Technical Account Manager - SMB Security

QLYS_US Qualys, Inc.; North Carolina; Remote; USD 95,000 - 120,000; Full time

Job summary

Qualys, Inc. is seeking a Technical Account Manager to manage the relationship with Small and Medium Enterprise customers, ensuring their satisfaction and successful deployments.

You will renew and upsell quarterly, perform technical checkups, and serve as the primary contact, coordinating with Support, Pre-Sales and Management while feeding customer feedback to drive product and company direction. Travel to client sites will be occasional.

Qualifications

• Experience across IT security: firewall, IPS/IDS, vulnerability management, scanners, PCI, GRC/IT audits.
• 2-3 years in SaaS security, IT auditing, and policy compliance solutions.
• Knowledge of regulatory issues (HIPAA, GLBA, SOX, FISMA, SCAP) is a plus.
• Familiar with auditing frameworks (CIS, NIST, ISO27001, ITIL, NERC-CIP) is a plus.
• Strong work ethic and a proactive 'make it happen' attitude.
• Excellent written and verbal communication skills.
• Willingness to travel to clients, partners, and events.

Responsibilities

• Managing the relationship with SME customers and ensuring satisfaction.
• Renewing and upselling within quarterly cadence.
• Performing technical checkups and serving as the primary contact.
• Gleaning customer feedback and use cases for product direction.
• Collaborating with Pre-Sales to close customers from a technical perspective.
• Coordinating with Support, Pre-Sales, and Management as needed.
• Driving renewal and upsell metrics for the account base.

Skills

Security knowledge

Networking background

Excellent communication

Client relationship management

Travel readiness

SaaS industry experience

Renewals/upsell focus

Job description

Qualys, Inc. is seeking a Technical Account Manager to manage the relationship with Small and Medium Enterprise customers, ensuring their satisfaction and successful deployments.

You will renew and upsell quarterly, perform technical checkups, and serve as the primary contact, coordinating with Support, Pre-Sales and Management while feeding customer feedback to drive product and company direction. Travel to client sites will be occasional.