Remote Technical Account Manager - Growth & Renewals

Qualys; Detroit (MI); Remote; USD 110,000 - 170,000; Full time

Job summary

Qualys is seeking a Technical Account Manager to drive post-sales engagement with Enterprise customers, articulating the company's technology and product positioning to both business and technical users.

The TAM will own renewal and upsell pipelines, deliver executive reviews, and lead customer enablement sessions while aligning customer needs with Qualys platform outcomes. Some travel may be required.

Qualifications

• Strong knowledge in security and compliance space including vulnerabilities, policy and audits.
• Familiarity with federal regulatory compliance ISO 27001, HIPAA, GLBA, SOX is a plus.
• Excellent written and verbal communication, professional emails and RFP responses.
• Comfortable interacting with C-level and technical staff alike.
• Organized and analytical mindset with problem-solving ability.

Responsibilities

• Partner with customers to drive adoption and utilization of Qualys solutions.
• Own renewal and upsell pipeline, develop account strategy and renewal execution.
• Provide functional and technical support to customers.
• Deliver high-level and detailed sales presentations.
• Attend conferences, seminars, and similar events.
• Lead QBRs/EBRs, roadmap discussions and strategic planning aligned with expansion.
• Conduct periodic business reviews to align objectives with platform outcomes.
• Carry out PoC activities, demonstrations, and customer enablement sessions.
• Respond to RFIs/RFPs with functional and technical input.
• Collaborate with focus partners to create joint business plans.
• Qualify and progress opportunities using MEDDPICC or similar methodology.
• Maintain visibility of opportunities and pipeline in the CRM.
• Advocate for customers by conveying feedback to Product Management and Engineering.

Skills

Security & Compliance

Presentation skills

Professional communication

Travel availability

Analytical thinking

Security domain experience

MEDDPICC methodology

Education

Bachelor's degree or equivalent

Job description

Qualys is seeking a Technical Account Manager to drive post-sales engagement with Enterprise customers, articulating the company's technology and product positioning to both business and technical users.

The TAM will own renewal and upsell pipelines, deliver executive reviews, and lead customer enablement sessions while aligning customer needs with Qualys platform outcomes. Some travel may be required.