Remote Technical Account Manager – Payments & Integrations

Openkrill; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Full-time remote work opportunities

Private insurance

1 additional day off per year

Sports program compensation

Mental Health Programme

Free online English lessons

Generous referral program

Training and conferences

Job summary

Openkrill is seeking a Technical Account Manager – Middle to support merchants and partners with stable integrations and issue resolution. You will analyze API requests, guide technical tasks, and collaborate with product, engineering, and analytics teams to improve workflows and payment operations across markets.

You’ll work remotely with flexible hours while delivering high-quality technical support and client satisfaction in a fast-growing fintech environment.

Qualifications

• Upper Intermediate English or higher.
• Confident presentation and communication skills, including client calls and product demonstrations.
• Solid understanding of HTTP, APIs, REST, SOAP, JSON, and web technologies.
• Hands-on experience with Postman (or similar API tools) and browser developer tools.
• Ability to investigate technical issues and work effectively across multiple teams.
• Proactive mindset with strong ownership and problem-solving skills.

Responsibilities

• Provide second-line technical support for B2B merchants by diagnosing, investigating, and resolving integration and payment-related issues
• Manage and support technical integrations with payment providers, merchants, and third-party systems
• Analyse API requests, logs, and transaction flows using tools such as Postman, browser devtools, and monitoring systems
• Gather client requirements and translate business needs into clear technical tasks for internal teams
• Collaborate with Product, Engineering, and Analytics teams to improve platform functionality and integration processes
• Assist merchants with payment setup, routing strategies, and operational optimisation based on business goals
• Coordinate issue resolution and task delivery across multiple stakeholders while maintaining high service quality
• Contribute product and process improvement ideas based on merchant feedback and technical observations

Skills

English

Presentation skills

HTTP APIs

Postman

Browser devtools

Ownership

Problem solving

Payments knowledge

Tools

Postman

Browser devtools

ELK stack

Job description

Openkrill is seeking a Technical Account Manager – Middle to support merchants and partners with stable integrations and issue resolution. You will analyze API requests, guide technical tasks, and collaborate with product, engineering, and analytics teams to improve workflows and payment operations across markets.

You’ll work remotely with flexible hours while delivering high-quality technical support and client satisfaction in a fast-growing fintech environment.