Technical Account Manager - Middle

Openkrill; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Full-time remote work opportunities

Private insurance

1 additional day off per year

Sports program compensation

Mental Health Programme

Free online English lessons

Generous referral program

Training and conferences

Job summary

Openkrill is seeking a Technical Account Manager – Middle to support merchants and partners with stable integrations and issue resolution. You will analyze API requests, guide technical tasks, and collaborate with product, engineering, and analytics teams to improve workflows and payment operations across markets.

You’ll work remotely with flexible hours while delivering high-quality technical support and client satisfaction in a fast-growing fintech environment.

Qualifications

• Upper Intermediate English or higher.
• Confident presentation and communication skills, including client calls and product demonstrations.
• Solid understanding of HTTP, APIs, REST, SOAP, JSON, and web technologies.
• Hands-on experience with Postman (or similar API tools) and browser developer tools.
• Ability to investigate technical issues and work effectively across multiple teams.
• Proactive mindset with strong ownership and problem-solving skills.

Responsibilities

• Provide second-line technical support for B2B merchants by diagnosing, investigating, and resolving integration and payment-related issues
• Manage and support technical integrations with payment providers, merchants, and third-party systems
• Analyse API requests, logs, and transaction flows using tools such as Postman, browser devtools, and monitoring systems
• Gather client requirements and translate business needs into clear technical tasks for internal teams
• Collaborate with Product, Engineering, and Analytics teams to improve platform functionality and integration processes
• Assist merchants with payment setup, routing strategies, and operational optimisation based on business goals
• Coordinate issue resolution and task delivery across multiple stakeholders while maintaining high service quality
• Contribute product and process improvement ideas based on merchant feedback and technical observations

Skills

English

Presentation skills

HTTP APIs

Postman

Browser devtools

Ownership

Problem solving

Payments knowledge

Tools

Postman

Browser devtools

ELK stack

Job description

Overview:FinteqHub continues to expand the team and is looking for a Technical Account Manager – Middle. This role is ideal for someone who enjoys solving complex technical challenges while working closely with business partners and merchants.About Product:Payment Gateway:The Payment Gateway is part of our growing fintech software and payment management system. The team works on providing clients with a payment platform designed to help online businesses manage and process monetary transactions worldwide.Purpose of the role:You’ll support merchants and partners by ensuring stable technical integrations, resolving complex issues, and helping clients get the most value from the platform. Your work will directly impact product reliability, client satisfaction, and the efficiency of payment operations across multiple markets.You’ll collaborate with product, engineering, analytics, and support teams to improve workflows, optimise integrations, and contribute to product enhancements based on real client needs.

Key responsibilities:

• Provide second-line technical support for B2B merchants by diagnosing, investigating, and resolving integration and payment-related issues
• Manage and support technical integrations with payment providers, merchants, and third-party systems
• Analyse API requests, logs, and transaction flows using tools such as Postman, browser devtools, and monitoring systems
• Gather client requirements and translate business needs into clear technical tasks for internal teams
• Collaborate with Product, Engineering, and Analytics teams to improve platform functionality and integration processes
• Assist merchants with payment setup, routing strategies, and operational optimisation based on business goals
• Coordinate issue resolution and task delivery across multiple stakeholders while maintaining high service quality
• Contribute product and process improvement ideas based on merchant feedback and technical observations

Required Experience:

• Upper Intermediate English or higher
• Confident presentation and communication skills, including client calls and product demonstrations
• Solid understanding of HTTP, APIs, REST, SOAP, JSON, and web technologies
• Hands-on experience with Postman (or similar API tools) and browser developer tools
• Ability to investigate technical issues and work effectively across multiple teams
• Proactive mindset with strong ownership and problem-solving skills

Nice to have:

• Experience working with payment systems, gateways, acquirers, or PSPs
• Understanding of the payments ecosystem, merchant needs, card schemes, and transaction flows
• Previous experience in technical support, integration support, or technical account management
• Programming experience in any language and ability to work with API requests/scripts
• Familiarity with ELK stack or similar logging and monitoring tools
• Russian proficiency – Upper Intermediate or higher

Our Benefits:

• Full-time remote work opportunities and flexible working hours
• Private insurance
• Additional 1 Day Off per calendar year
• Sports program compensation
• Comprehensive Mental Health Programme
• Free online English lessons with a native speaker
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events