Remote Technical Account Manager: Grow Revenue & Retain Clients

Net at Work; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401k with matching contribution

Paid time off

8 paid holidays per year

Job summary

Net at Work is seeking a Technical Account Manager to own client relationships from our Inside Sales team in a remote United States capacity. You will focus on retention, contract renewal, and revenue expansion through upsell and cross-sell within existing accounts, while coordinating closely with engineering for support.

The role emphasizes proactive relationship management, customer advocacy, and acting as the primary escalation point.

Qualifications

• 2 years within a Managed Services organization
• 3 years in a Technical Account Management or Inside Sales role
• Demonstrated success in meeting or exceeding assigned sales quotas
• Strong track record of maintaining a high level of customer satisfaction
• Strong business writing and verbal communication skills
• Demonstrated ability to lead client meetings and presentations effectively
• Experience closing recurring service sales
• Business awareness of how IT relates to business strategy and goals
• Professional demeanor and appearance; punctual, personable, team player

Responsibilities

• Act as the client advocate and ensure that client’s are receiving a positive digital employee experience.
• Execute the client experience and sales strategies on a day-to-day basis
• Cultivate and strengthen relationships with our existing client base with the goal of becoming a trusted advisor.
• Provide support for immediate client needs, order and quote administration, and follow-up for client fulfillment. Interact with the Engineering team for appropriate support.
• Facilitate appointments and quarterly business reviews with existing clients to review products/services and identify opportunities.
• Ensure customer health by managing client accounts receivable, tracking revenue risk, and acting as the primary escalation point for clients.
• Participate in planning, driving attendance, and executing marketing activities including Webinars, Seminars, and other Client events.
• Manage the sales cycle for product and service opportunities within the existing client base.
• Achieve inside sales quotas and goals by maintaining a solid continuous pipeline.
• Deliver and regularly report on client health status and revenue forecasts.
• Maintain all client documentation and CRM information.
• Create SOWs and design technical solutions for professional service and recurring sales that are under $20k or are standardized.

Job description

Net at Work is seeking a Technical Account Manager to own client relationships from our Inside Sales team in a remote United States capacity. You will focus on retention, contract renewal, and revenue expansion through upsell and cross-sell within existing accounts, while coordinating closely with engineering for support.

The role emphasizes proactive relationship management, customer advocacy, and acting as the primary escalation point.