Remote Technical Account Manager for Enterprises

Interact Software; Oregon; Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

25 Holidays/PTO

401K

Healthcare plans

Dental, Vision and Life Cover

Flexible Saving Account

Employee Discount

Phone reimbursement

Job summary

Interact is seeking a Technical Account Manager to act as a trusted advisor to a portfolio of enterprise customers, maximizing the value of our solutions and helping them achieve their business objectives.

You will combine technical expertise with commercial awareness, drive customer adoption, manage escalations, and collaborate with Product, Engineering and Customer Success across time zones to deliver tailored integrations and outstanding service.

Responsibilities

• Act as primary technical point of contact for key accounts, building strong relationships and understanding their business objectives.
• Provide proactive and reactive technical support, troubleshooting issues, and ensuring timely resolution to maintain customer satisfaction.
• Collaborate with internal teams to develop tailored solutions that align with customer requirements and maximise the value of company products and services.
• Guide customers through best practices for implementation, integration, and ongoing optimisation of technical solutions.

Job description

Interact is seeking a Technical Account Manager to act as a trusted advisor to a portfolio of enterprise customers, maximizing the value of our solutions and helping them achieve their business objectives.

You will combine technical expertise with commercial awareness, drive customer adoption, manage escalations, and collaborate with Product, Engineering and Customer Success across time zones to deliver tailored integrations and outstanding service.