Remote Technical Account Manager

Tech Impact; Philadelphia (Philadelphia County); Remote; USD 55,000 - 57,000; Full time

Job summary

Tech Impact in Philadelphia, PA, seeks a Technical Account Manager to support existing Managed IT Support customers, guiding technology decisions and coordinating with the Customer Success team. This remote, full-time role reports to the Director of Customer Success and involves collaboration with Help Desk staff.

The position emphasizes client communication, understanding business needs, and expanding knowledge of services, with opportunities to grow within a mission-driven organization.

Qualifications

• Excellent customer service skills
• Strong organizational skills and ability to work independently
• Excellent verbal and written communications skills
• Independent learner. Must be able to absorb innovative technologies and be a continuous learner
• Ability to meet with the technical team
• MS Office 365 understanding basic infrastructure technologies such as firewalls, wireless access, LAN/WAN, and basic hardware
• MSP (Managed Service Provider) experience is preferred

Responsibilities

• Conduct regular meetings with Clients to explore their business needs and identify opportunities to leverage technology.
• Take ownership of client communications and keep stakeholders informed of incident progress and upcoming changes.
• Effectively communicate benefits and value of our solutions.
• Manage service plan pricing, documentation, and associate agreements.
• Develop in-depth knowledge of services, product offerings, and best practices.
• Manage sales activities and opportunities in CRM within company policies.
• Keep client information in CRM current and complete.
• Attend internal Account Management Meetings and track time in CRM.
• Recommend hardware, software, and licensing for operations and projects.

Job description

Tech Impact in Philadelphia, PA, seeks a Technical Account Manager to support existing Managed IT Support customers, guiding technology decisions and coordinating with the Customer Success team. This remote, full-time role reports to the Director of Customer Success and involves collaboration with Help Desk staff.

The position emphasizes client communication, understanding business needs, and expanding knowledge of services, with opportunities to grow within a mission-driven organization.